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Below are some of the most common questions about the Fillmore Charlotte. If you can't find the your question below, please contact us at 704-916-9870.
Where is The Fillmore Charlotte?
We are located just outside of Uptown Charlotte at the NC Music Factory. The physical address is 1000 NC Music Factory Blvd Charlotte NC 28206. After you enter the North Carolina Music Factory complex you will see our building on the right hand side.
Where Can I Buy Tickets to Concerts at The Fillmore Charlotte?
The most convenient way to purchase tickets is through or charge by phone, please call Ticketmaster at 1-800-745-3000. You can also stop by the Box Office Monday – Thursday from 12pm-5pm on Fridays from 12am-4pm. The box office accepts Cash, Visa®, MasterCard®, American Express, and Discover. There is a $5 per ticket fee applied to each ticket purchased at the box office.
What is the Fast Lane Ticket?
The Fast Lane Ticket allows you entrance to the venue prior to the general public. Please note Fast Lane Tickets do not grant access to The Fillmore Charlotte’s VIP Club/VIP Private Bar/VIP Private Bathrooms. The Fast Lane Tickets are also NOT a ticket to a show - they are considered an amenity. Patrons who attempt to enter shows with just a Fast Lane ticket will not be allowed into the show without an actual event ticket.
My tickets are at will call, what do I need to bring to pick them up?
All guests picking up tickets at Will Call must show two forms of identification (Photo ID and the credit card used to purchase the tickets) and their ticket confirmation number.
My friend has tickets at will call, but can't make it…Can I pick up his tickets?
The first step in the process is that the original ticket purchaser must to go back to original point of purchase to make the change. (Do not contact the Fillmore Charlotte Box Office directly as we will direct you to your original point of purchase.) So, if the tickets were originally purchased from or via Ticketmaster charge by phone the original purchaser must contact Ticketmaster directly (800-745-3000) to make any Will Call name changes. If you are a radio contest winner, guest of someone in the band, or a VIP Client, again, please touch base with your original point of contact and they will get in touch with us to make any changes on your behalf. If you purchased your tickets from the box office you shouldn't have an issue with will call names as you will leave with your tickets in hand.
I think I'm on the Guest List?
Artist guest lists are usually at the box office about a half hour before doors open on the day of the show. Please be sure you have a valid Photo ID as it will be required to redeem tickets (at any occasion) but especially for guest list situations. We recommend you double check with your contact the day before the show to eliminate any confusion the night of the show.
Where should I park?
We have a FREE parking lot located across the street from the venue.
Can I get something to eat and drink at the show?
Yes. We have an assortment of alcoholic and non-alcoholic beverages, as well as food items. The Fillmore Charlotte offers a variety of alcoholic beverages to our guests who are of legal age. Guests must show valid photo identification to purchase these beverages and there is a maximum number of beverages a guest may purchase per any one time sale. The Fillmore Charlotte has the right to decline sale of such beverages to a guest at any time.
Do you have seats at The Fillmore Charlotte?
Unless otherwise stated we do not have seats for shows as we are a General Admission/Standing Room only concert venue. That said, your tickets will have a seat number and a row number listed (for our internal tracking purposes), however they do not bind you to a certain spot in the venue.
What can I bring to the show?
Do bring yourself, your ticket, your friends, and your photo I.D. if you plan on purchasing alcohol or picking up will call tickets and have a great show!
Can I bring my camera? Can I video tape the show? Can I bring my audio equipment?
We do allow small, personal cameras into the venue. We do not allow professional (detachable lens) cameras into the venue. If you do bring this type of camera, you will asked to take it back to your car. There are some artist’s who restrict ALL cameras. Please call the venue on the day of show to see if you can bring your camera. Video taping is not allowed under any circumstances at any show. Any professional video equipment will be confiscated for the remainder of the event. Some artists allow and encourage audio taping at their shows (and have their own policies posted on their websites). We suggest you check on the band’s official website/message board regarding their taping policies and call us on the day of the show to ensure you are aloud to tape before you bring all of your equipment down to the venue.
What is NOT allowed into the venue?
Pets, alcohol, drugs, laser pointers, skates, wallet chains, spiked jewelry or belts, banners, backpacks, flyers, glow sticks, beach balls, Frisbees, fireworks of any kind or any outside food and beverage to any show. Purses and bags will be searched upon entry.
Once I come into the venue, can I leave and come back?
We have a No Re-Entry policy.
Do you have an ATM?
Yes, our ATM is located to right, next to merch, as you walk in the building
How old do you have to be to attend a show?
Unless otherwise noted, most shows are an all ages. All patrons regardless of age must have a ticket to enter the facility.
Do you have accessible seating?
Yes. Please call the venue directly to set up a reservation for an accessible seating 704-916-8970.
Can I smoke in the venue?
No. Smoking inside is prohibited by North Carolina State Law. We do have a patio located outside for patrons who wish to smoke.
Where is the restroom?
The public restrooms are located to the left side of the stage.
Do you have a dress code?
No specific dress code, but clothing and shoes are required. Style is totally up to you.
Is camping/tailgating allowed in the parking lot?
The show I had tickets too was just cancelled – how do I get my money back?
If a show is cancelled do to unforeseen circumstances (artist illness for example) you will be refunded the entire amount (services fees included) of your ticket price via the point of purchase. If you purchased a ticket online – your credit card will automatically be refunded (if the show is not rescheduled for a later date). You can always also call 800-745-3000 to speak to a Ticketmaster representative regarding your refund or come down to our Box Office to inquire in person.
Do you have a lost and found?
If you notice you are missing an item during a show check with any of our event staff at the front door at the end of the show. Any items turned into us at the end of a show are held in the Fillmore Administration Offices. Please call our office at 704-916-8970 to see if we have your item.
How do I host a private event at the Fillmore Charlotte?
Wedding receptions, high school proms, business events, holiday parties and more are just a little bit cooler inside the walls of The Fillmore Charlotte. Please contact Taylor Winchester, Special Events Manager ( with all the details (time frame, budget, size) regarding your event.
I want to be to be friends with the Fillmore Charlotte on Facebook and follow on Twitter too.
We love new friends! Be sure to friend us and follow us /@fillmorenc. Our account is managed by a real person who lives and works in the building so please feel free to reach out, ask questions, and tell us how excited you are for your favorite bands to play our stage. We do our best to respond to all inquires, questions, criticism and compliments (and encourage them all) but please keep all postings clean. We respect all of our followers, fans and friends, and ask for the same for us in return.
I want to be apart of the Fillmore Charlotte Street Team - who do I contact?
We are always looking for dependable, reliable, music loving people to be apart of our Fillmore Charlotte Street Team. If you have a great attitude, love being a part of a team, and most importantly have a passion for the Charlotte music scene please send a resume and references to
How do I score an internship at the Fillmore Charlotte?
In order to apply for an internship with part of Live Nation you must be enrolled as a full time college student and earning college credit for your internship. You can find all internships and requirements posted on the career section of
I still have a question you didn’t answer.
Please feel free to call us directly 704-916-8970 from Monday – Friday 10am – 6pm and we will be happy to answer any questions you have.
How do I watch videos on the event detail pages or "Photos & Videos" pages of this website?
To view the artist videos you must install the Adobe Flash plug-in for your web browser. You can download the appropriate Flash installer for your platform at Follow the on-screen instructions to download and install Flash for your browser, then reload the pages with videos you would like to view -- the videos should stream and be viewable now.
How do I listen to the iTunes preview sound clips on the event detail pages of this website?
To listen to the iTunes preview sound clips you need to install Apple Quicktime. If you already have Apple's iTune's software installed, you should be able to listen to the clips by clicking on the song titles. To download the latest version of Apple Quicktime for your computer, visit
Get the answers to frequently asked questions about The Fillmore Charlotte